Welcome to our FAQ's page, We hope that you will find an answer to a question you may have about our website and services.
You will receive an e-mail notification of your order details provided your email address is valid. Please note, if you have entered the incorrect delivery information and our courier cannot deliver, the order can be sent to another address but you will be liable for the additional postage cost. Should the order be returned back to us due to the delivery address not being correct on entry by you the customer, you will have the cost of both the initial delivery fee and return to sender fee deducted from the order value, any remaining monies will be refunded back onto your original payment method.
All prices online are for a single item unless stated in the product description.
Products that are special order items such as the new Immix range, can take 1 to 3 weeks to receive from our suppliers. We do not stock these products and cannot accept any returns. Goods that are purchased in bulk quantities, for example 100 quantity plus per item, will also be classed as a special order, therefore returns cannot be accepted..
Yes you can change your order but this must be by contacting us on 01978 66 00 21 as soon as possible and/or by e-mail to firstname.lastname@example.org. Please note that once your order has been shipped and an email has been sent to you confirming this, we are no longer able to make any amendments.
You can contact us by e-mail email@example.com and we aim to reply back within 3 hours during our working day, or you can telephone us at 01978 66 00 21 . Our office hours currently are Monday - Friday 9am to 4.00pm.
You can pay in many ways, we accept most major debit and credit cards, (excluding Diners and Americal Express) or pay by using Paypal. We also can accept payments made via bank transfer.
Yes our website uses a 128bit secure socket layer that uses encryption for transferring sensitive information over the internet, we also don't keep any information about you on any of our databases, the only information we have is your order details, your name and address for delivery. Our website has also been verified by security metrics for the PCI data security requirements by passing a SecurityMetrics® Site Certification vulnerability scan.
Yes we are VAT registered, VAT No GB 104 0320 89 so the price you see is the price you pay.
Yes we can deliver to any UK address, please add your delivery address when placing your order when prompted. If you prefer, you can email us with the delivery address, please ensure to include your name and order id number as soon as possible after placing the order. Please note that once your order has been shipped and an email has been sent to you confirming this, we are no longer able to make any amendments.
Yes, you can collect your items from us by prior arrangement only, at The Handle Studio Ltd showroom, Unit 4 Alyn Court, Rhosddu Industrial Estate, Wrexham LL11 4YL, opening hours are 9am to 4pm Monday to Friday.
Parcels that are light enough will be sent by Royal Mail 48 Tracked delivery service, and our heavier parcels are dispatched by our courier service.
All orders are processed where possible, the same day during office working hours. If stock is available in our warehouse, and your order is placed before 2pm it will be dispatched the same working day. Orders placed after 4pm Monday to Friday will be processed the next working day, weekend orders will be processed the following working day (generally a Monday unless it is a bank holiday, then it will be the Tuesday). Should stock not be in our warehouse at the time of the order being placed and needs to be ordered in from our suppliers, we would expect to dispatch within 48hrs once goods have been received. Any supplier delivery that exceed 48hrs, you will be notified by e-mail or telephone to be advised of any delay and we will aim to provide you with a delivery date. Please allow 7 working days from date of purchase in which to expect to receive your parcel. The majority of deliveries will take place during the working week ie: Monday to Friday. The courier delivery service provided by DPD Local, uses a 1 to 2 hour window predict service, so on the day of delivery you will either receive a text message or an email giving you a estimated delivery time within a 1 to 2 hour window. Please see Terms and Conditions for more details. Please also DO NOT employ any tradesman until you are in full receipt of your goods. Please see our delivery page for more information.
PLEASE NOTE WE ARE CLOSED DURING WEEKENDS AND BANK HOLIDAYS. ORDERS PLACED DURING THIS TIME WILL BE PROCESSED THE FOLLOWING WORKING DAY
Please contact us within 3 days of receiving your order. You can do this by telephone on 01978 66 00 21 or by e-mail at firstname.lastname@example.org
Please contact us by telephone 01978 66 00 21 or by e-mail at email@example.com but please allow 7 working days from date of purchase before contacting us. For more information please see our Terms and Conditions page.
At the moment we are able to deliver to the Republic Of Ireland, but this can only be done by calling us on 01978 660021or via email at firstname.lastname@example.org.
Any parcel that has been refused by you the customer and then returned back to ourselves may incorporate a charge from the courier. If this is the case, their charge of £10 will be deducted from any refund due back to you the customer from the returned order refund amount.
These are the fixing screws that are needed to secure your cabinet handle or cabinet knob, they are 4mm in diameter and are available in a variety of sizes in length.
What we suggest is to measure the thickness of the door, drawer or whatever you might be fixing to and add another 3mm or 4mm to the thickness and this is the size you require, eg: an average kitchen door is 20/22mm thick so 25mm will be needed. All of our cabinet handles and knobs are supplied with 25mm screws free of charge as standard, alternative sizes are also available to purchase on our fixing screws page.
These are the distance between two fixing points of a cabinet handle or cabinet knob.
You will need a drill with drill bit ideally a 4.8mm/5mm in size, a flat or cross headed screwdriver, tape measure and about 1 hour of your time for an average size kitchen. Please DON'T use battery powered drills/screwdrivers as these can lead to the screws breaking and possibly snapping off.
The various products in polished chrome and polished nickel will match each other. The majority of other finishes will be very similar, however the antique brass and pewter finishes will vary. If you are unsure, please contact us and we can guide you. To help you we have placed items that are a very good match on as a related product on the information page of each item. Please note that a lot of products are hand finished and will vary slightly anyway.
All of our products should only be cleaned with a dry cloth or mild soapy water. Under NO circumstances should any spray bleaches or detergents be used as they will cause damage to the metal surfaces. We would therefore recommend a cleaning Microfibre Cloth.
We recycle all of our packing materials used by our suppliers and were possible we use biodegradable and/or recyclable materials in all our parcels, such as the loose green fill.