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Free Delivery On orders over £79

Same Day Dispatch Before 2pm if in stock (Mon-Fri)

Sample Handles On all of our handles

4.98 Star Rating Rated Excellent by Reviews.io

Welcome to our FAQ's page, We hope that you will find an answer to a question you may have about our website and services.


How do I know my order has been placed?

You will receive an e-mail notification of your order details provided your email address is valid. Please note, if you have entered the incorrect delivery information and our courier cannot deliver, the order can be sent to another address but you will be liable for the additional postage cost. Should the order be returned back to us due to the delivery address not being correct on entry by you the customer, you will have the cost of both the initial delivery fee and return to sender fee deducted from the order value, any remaining monies will be refunded back onto your original payment method.

Are the prices online for a single or a pack of 2?

All prices online are for a single item unless stated in the product description.

How Long For Special Order? eg. Delivery Times?

Products that are special order items such as the new Immix range, can take 1 to 3 weeks to receive from our suppliers. We do not stock these products and cannot accept any returns. Goods that are purchased in bulk quantities, for example 100 quantity plus per item, will also be classed as a special order, therefore returns cannot be accepted..

Can I change my order after completion on your website?

Yes you can change your order but this must be by contacting us on 01978 66 00 21 as soon as possible and/or by e-mail to enquiries@thehandlestudio.co.uk. Please note that once your order has been shipped and an email has been sent to you confirming this, we are no longer able to make any amendments.

How can I contact you?

You can contact us by e-mail enquiries@thehandlestudio.co.uk and we aim to reply back within 3 hours during our working day, or you can telephone us at 01978 66 00 21 . Our office hours currently are Monday - Friday 9am to 4.00pm.


How can I pay for my order?

You can pay in many ways, we accept most major debit and credit cards, (excluding Diners and Americal Express) or pay by using Paypal. We also can accept payments made via bank transfer.

Is your website secure?

Yes our website uses a 128bit secure socket layer that uses encryption for transferring sensitive information over the internet, we also don't keep any information about you on any of our databases, the only information we have is your order details, your name and address for delivery. Our website has also been verified by security metrics for the PCI data security requirements by passing a SecurityMetrics® Site Certification vulnerability scan.

Do your prices include VAT?

Yes we are VAT registered, VAT No GB 104 0320 89 so the price you see is the price you pay.


Can we have our order sent to my place of work/alternative address?

Yes we can deliver to any UK address, please add your delivery address when placing your order when prompted. If you prefer, you can email us with the delivery address, please ensure to include your name and order id number as soon as possible after placing the order. Please note that once your order has been shipped and an email has been sent to you confirming this, we are no longer able to make any amendments.

Can I collect my order from you?

Yes, you can collect your items from us by prior arrangement only, at The Handle Studio Ltd showroom, Unit 4 Alyn Court, Rhosddu Industrial Estate, Wrexham LL11 4YL, opening hours are 9am to 4pm Monday to Friday.

How will you send my order?

Parcels that are light enough will be sent by Royal Mail 48 Tracked delivery service, and our heavier parcels are dispatched by our courier service.

When will my order arrive?

All orders are processed where possible, the same day during office working hours. If stock is available in our warehouse, and your order is placed before 2pm it will be dispatched the same working day. Orders placed after 4pm Monday to Friday will be processed the next working day, weekend orders will be processed the following working day (generally a Monday unless it is a bank holiday, then it will be the Tuesday). Should stock not be in our warehouse at the time of the order being placed and needs to be ordered in from our suppliers, we would expect to dispatch within 48hrs once goods have been received. Any supplier delivery that exceed 48hrs, you will be notified by e-mail or telephone to be advised of any delay and we will aim to provide you with a delivery date. Please allow 7 working days from date of purchase in which to expect to receive your parcel. The majority of deliveries will take place during the working week ie: Monday to Friday. The courier delivery service provided by DPD Local, uses a 1 to 2 hour window predict service, so on the day of delivery you will either receive a text message or an email giving you a estimated delivery time within a 1 to 2 hour window. Please see Terms and Conditions for more details. Please also DO NOT employ any tradesman until you are in full receipt of your goods. Please see our delivery page for more information.


My order has arrived damaged or missing items, What should I do?

Please contact us within 3 days of receiving your order. You can do this by telephone on 01978 66 00 21 or by e-mail at enquiries@thehandlestudio.co.uk

My order hasn't arrived?

Please contact us by telephone 01978 66 00 21 or by e-mail at enquiries@thehandlestudio.co.uk but please allow 7 working days from date of purchase before contacting us. For more information please see our Terms and Conditions page.

Can you provide delivery outside of the UK?

At the moment we are able to deliver to the Republic Of Ireland, but this can only be done by calling us on 01978 660021or via email at enquiries@thehandlestudio.co.uk.

What happens if I refuse the order delivery?

Any parcel that has been refused by you the customer and then returned back to ourselves may incorporate a charge from the courier. If this is the case, their charge of £10 per parcel will be deducted from any refund due back to you the customer from the returned order refund amount, along with a £1.99 administration fee per parcel.

Technical Support

What are M4 screws?

These are the fixing screws that are needed to secure your cabinet handle or cabinet knob, they are 4mm in diameter and are available in a variety of sizes in length.

How do I measure for M4 fixing screws?

What we suggest is to measure the thickness of the door, drawer or whatever you might be fixing to and add another 3mm or 4mm to the thickness and this is the size you require, eg: an average kitchen door is 20/22mm thick so 25mm will be needed. All of our cabinet handles and knobs are supplied with 25mm screws free of charge as standard, alternative sizes are also available to purchase on our fixing screws page.

What are hole centres?

These are the distance between two fixing points of a cabinet handle or cabinet knob.

What will I need to attach my cabinet handles or knobs?

You will need a drill with drill bit ideally a 4.8mm/5mm in size, a flat or cross headed screwdriver, tape measure and about 1 hour of your time for an average size kitchen. Please DON'T use battery powered drills/screwdrivers as these can lead to the screws breaking and possibly snapping off.

Will all finishes match for different products?

The various products in polished chrome and polished nickel will match each other. The majority of other finishes will be very similar, however the antique brass and pewter finishes will vary. If you are unsure, please contact us and we can guide you. To help you we have placed items that are a very good match on as a related product on the information page of each item. Please note that a lot of products are hand finished and will vary slightly anyway.

How do I clean my handles?

All of our products should only be cleaned with a dry cloth or mild soapy water. Under NO circumstances should any spray bleaches or detergents be used as they will cause damage to the metal surfaces. We would therefore recommend a cleaning Microfibre Cloth. Our suppliers recommend the following for the Satin Brass. "Satin Brass is a living finish. This means that the finish will naturally lighten along edges and surfaces of frequent contact over time. Initial care for this finish requires only mild detergent, water and non-abrasive cloth. Wiping gently in circular motions and drying with a clean soft cloth. Monthly cleaning is recommended for general hygiene and preservation of the finish. Under no circumstance should you use harsh detergents, abrasive cloths, paint thinners or compounds for cleaning the finish, as it will cause scratching, discolouration and hazing of the finish. A high quality beeswax or brass polisher may be used intermittently to help preserve the finish and highlight the natural features. Apply with a soft cloth."


What do you do to help the environment?

We recycle all of our packing materials used by our suppliers and were possible we use biodegradable and/or recyclable materials in all our parcels, such as the loose green fill.