Frequently Asked Questions???

Welcome to our FAQ's page, we hope that you will find an answer to a question you may have about our website and services.

 

 





Your Orders

Q, How do I know my order has been placed?

A, You will receive an e-mail notification of your order details provided your email address is valid.

 

Q, Are the prices online for a single or a pack of 2?

A, All prices online are for a single item unless stated in the product description.

 

Q, Can I change my order after completion on your website?

A, Yes you can change your order but this must be by contacting us on 01978 660021 as soon as possible and/or by e-mail to enquiries@thehandlestudio.co.uk

 

Q, How can I contact you?

A, You can contact us by e-mail enquiries@thehandlestudio.co.uk and we aim to reply back within 3 hours or you can telephone us at 01978 660021.  Our office hours are Monday - Friday 8am to 4.30pm.

 

 

Payments

 

Q, How can I pay for my order?

A, You can pay in many ways, we accept most major debit and credit cards, (excluding Diners and Americal Express) or pay by using Paypal.  We also can accept payment made via bank transfer.

 

Q, Is your website secure?

A, Yes our website uses a 128bit secure socket layer that uses encryption for transferring sensitive information over the internet, we also don't keep any information about you on any of our databases, the only information we have is your order details, your name and address for delivery. Our website has also been verified by security metrics for the PCI data security requirements by passing a SecurityMetrics® Site Certification vulnerability scan.

 

Q, Do your prices include VAT?

A,  Yes we are VAT registered, VAT No GB 104 0320 89 so the price you see is the price you pay.

 

 

Delivery

 

Q, Can we have our order sent to my place of work/alternative address?

A, Yes we can deliver to any UK address, please add your delivery address when placing your order when prompted. If you prefer, you can email us with the delivery address, please ensure to include your name and order id number as soon as possible after placing the order.

 

Q, Can I collect my order from you?

A, Yes, you can collect your items from us by prior arrangement at The Handle Studio Ltd, Unit 5 Marlborough Business Centre, Marlborough Road, Wrexham Industrial Estate, Wrexham LL13 9RJ.

 

Q, How will you send my order?

A, Parcels that are light enough will be sent by Royal Mail 48 Tracked delivery service ( This doesn't require a signature), and our heavier parcels are dispatched by one of our courier services, all will require a signature upon delivery.

  

Q, When will my order arrive?

A, All orders are processed the same day and if stock is available your order will be dispatched within 48hrs, any order that is not in stock will be notified by e-mail or telephone to give a delivery date. Please allow 7 working days from date of purchase. The majority of deliveries will take place during the working week ie: Monday to Friday. The courier delivery service provided by DPD Local, uses a 1 hour window predict service, so on the day of delivery you will either receive a text message or an email giving you a estimated delivery time within a 1 hour window. Please see Terms and Conditions for more details. Please also DO NOT employ any tradesman until you are in full receipt of your goods. Please see our delivery page for more information.

 

Q, My order has arrived damaged or missing items, What should I do?

A, Please contact us within 3 days of receiving your order. You can do this by telephone on 01978 660021 or by e-mail at enquiries@thehandlestudio.co.uk  

 

Q, My order hasn't arrived?

A, Please contact us by telephone 01978 660021 or by e-mail at enquiries@thehandlestudio.co.uk but please allow 7 working days from date of purchase before contacting us. For more information please see our Terms and Conditions page.

 

Q, Can you provide delivery outside of the UK?

A, Yes we can but only on request via e-mail or telephone as we primarily deliver to UK addresses.




Q, What happens if I refuse the order delivery?

A, Any parcel that has been refused by you the customer and then returned back to ourselves may incorporate a charge from the courier.  If this is the case, their charge will be deducted from any refund due back to you the customer from the returned order refund amount.

 

 

Technical Support

 

Q, What are M4 screws?

A, These are the fixing screws that are needed to secure your cabinet handle or cabinet knob, they are 4mm in diameter and are available in a variety of sizes in length.

 

Q, How do I measure for M4 fixing screws?

A, What we suggest is to measure the thickness of the door, drawer or whatever you might be fixing to and add another 3mm or 4mm to the thickness and this is the size you require, eg: an average kitchen door is 20/22mm thick so 25mm will be needed. All of our cabinet handles and knobs are supplied with 25mm screws free of charge as standard, alternative sizes are also available to purchase on our fixing screws page

 

Q, What are hole centres?

A, These are the distance between two fixing points of a cabinet handle or cabinet knob.

 

Q, What will I need to attach my cabinet handles or knobs?

A, You will need a drill with drill bit ideally a 4.8mm in size, a flat or cross headed screwdriver, tape measure and about 1 hour of your time for an average size kitchen. Please DON'T use battery powered drills/screwdrivers has these can lead to the screws breaking.

 

Q, Will all finishes match for different products?

A, The various products in polished chrome and polished nickel will match each other. The majority of other finishes will be very similar, however the antique brass and pewter finishes will vary. If you are unsure, please contact us and we can guide you. To help you we have placed items that are a very good match on as a related product on the information page of each item. Please note that a lot of products are hand finished and will vary slightly anyway.

 

Q, How do I clean my handles?

All of our products should only be cleaned with a dry cloth or mild soapy water. Under NO circumstances should any spray bleaches or detergents be used as they will cause damage to the metal surfaces. We would therefore recommend our Blue VuPlex Cleaning Microfibre Cloth.

 

Environment

 

Q, What do you do to help the environment?

A, We recycle all of our packing materials used by our suppliers and were possible we use biodegradable materials in all our parcels.

 

 

If you have query however minor it may be, please contact our friendly staff who will be pleased to help you.

 

Thank you,

The Handle Studio Team.