Privacy Policy

The Handle Studio Ltd takes the protection of your privacy very seriously. We will only ever use your personal information to deliver the services you have requested from us on our website, telephone or by email and to meet our legal responsibilities.



 

What information do we collect about you?

 The information we collect from you will include, your name, address, company name, telephone number, mobile number, email address, IP address and any order message that is included along with your order.




How is your information used?

The information about you is used to process your order or manage your account to deliver the best service we can. If you would like to place an order on our website, the conclusion of the contract requires you to provide your personal data that we need in order to process your order. An “*” indicates the mandatory information required to process this, other data is voluntary.

We will only process the data provided by you in order to process your order. We NEVER share or sell your data for marketing purposes.

Your order procedure is encrypted using SSL or TLS technology in order to prevent the unauthorised access of your personal data - particularly your financial data - by third parties



Data Sharing

 In order for us to perform our service to you we only share your data to,

Sagepay

 Our payment processer provider which is a third party company.  This application is used to process your card details on a separate encrypted secure website which we never have access to.  We have ensured that they meet our standards and the legal requirements when they process your data, eg your payment details.

PayPal

Our payment processer provider which is a third party company.  A global brand that processes your data on their secure encrypted website using either your card or funds you may have in your account with them. We have ensured that they meet our standards and the legal requirements when they process your data.


DPD Local & Royal Mail

We only share your delivery address and your contact information with our chosen delivery partners to give you required service.We have ensured that they meet our standards and the legal requirements when they process your data.



Yotpo Reviews

We only share your email address and order number in order for you to leave us a review on our service or products. This can not be used in anyway to identify you.




Who has access to your information?


We do not sell or share your data for any marketing purposes. All staff members that has access to your data have a duty of confidentiality.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.



Your Rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • our use of your personal information is contrary to law or our other legal obligations
  • we are using your information with your consent and you have withdrawn your consent – see ‘withdrawing consent to use your information’ below.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us via our contact us page if you wish to exercise any of these rights.

If you would like a copy of your data information we hold, please write to The Handle Studio Ltd, Unit 5 Marlborough Business Centre, Malborough Road, Wrexham Industrial Estate, Wrexham LL13 9RJ

You can also email us at yourdata@thehandlestudio.co.uk should you require a copy or need any other information about the data we hold about you.







Other websites

Our website may contain links to other websites, eg (Facebook, Twitter or Yotpo Reviews) This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy guidelines.




Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from you browser. However in a few cases some of our website features may not function as a result.




Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this web page, This privacy policy was last updated on 24th May 2018


 

The Handle Studio Team.