Childrens Novelty Orange Caterpillar Cabinet Pull Handle

Delivery Information

COVID-19 Update


Due to recent developments and Government advice, Our warehouse as of 24th March 2020 is still processing orders but at a reduced rate which will extend our normal delivery times, until further notice. You can still place your order online and this will be dispatched as soon as we possibly can, hopefully after the next Government review.

• We are going to be extending our returns policy during this time.
• We will be still working remotely so our phone line and emails will be working as normal should you wish to contact us.
• If you wish to cancel any order placed during this time, then please contact us and we will cancel and issue you a refund.
• Any queries you have then please contact us by email or on 01978660021.
• We will dispatch your order, Please don't forget this!
• There may be extended delivery times due to some of our suppliers closing completely.

At The Handle Studio Ltd we are committed to bringing you a fast, efficient and cost effective way of delivery.

All of our products are packaged carefully and in most cases they are wrapped individually in protective covers. We also use recycled packaging whenever possible and also use bio-degradable packing materials.

It is your own responsibility to check your order once received, as errors and shortages cannot be rectified after 3 working days.

The delivery services we use will be either DPD Local which uses a 1 hour window predict service, so on the day of delivery you will either receive a text message or an email giving you a estimated delivery time within a 1 hour window. You can also arrange to have your parcel delivered to 1 of the 2500 pickup shops throughout the UK.

We also use Royal Mail 48hr tracked service which will also give you a notification by text or email.

Your Order

All of our orders are processed the same day and in stock items are packed and dispatched within 48hrs, and you will receive an e-mail saying that your order(s) have been dispatched from us providing you have given a valid e-mail address. In most cases our customers receive their order within 3 working days but please allow up to 7 working days before contacting us unless stated otherwise, each and every parcel is weighed and a record kept before they leave our premises.  Please note that no deliveries are made during bank holidays, but should continue as normal the following working day.

In the rare occasions when an item(s) is out of of stock, we aim for deliveries to be dispatched within 3 - 10 working days but we will contact our customers either via e-mail or telephone to confirm delivery date.

Delivery Prices

All of our delivery prices are determined by the weight of the product and its destination, so the following applies, All delivery times are subject to stock availability.

 Mainland Uk Delivery Zone 1 (Premium is only available for Zone 2 & 3 up to 1.5kg)

All orders over £79 in value will be delivered free of charge, standard delivery parcels up to the weight of 1.5kg will be delivered by Royal Mail 48 tracked service, for parcels over 1.5kg these will be delivered by DPD Local which on the day of delivery will give you a 1 hour window of when your parcel will be delivered.

For Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands & Islands, Zone 2

Orders with a weight up to 1.5kg will be dispatch by using Royal Mail 48 tracked service.

Orders between 1.5kg to 10kg = £13.99.

Delivery will be made by DPD Local or Parcel Force and this will be a 2-3 day delivery service from being dispatched from us.

Free delivery is only available from £129.00 on any order.

For Jersey, Guernsey & Scilly Isles, Zone 3

Orders with a weight up to 1.5kg will be dispatch by using Royal Mail 48 tracked service.

Orders between 1.5kg to 10kg = £13.99.

Delivery will be made by DPD Local or Parcel Force and this will be a 2-3 day delivery service from being dispatched from us.

Free delivery is only available from £129.00 on any order.

NOTE:
We also reserve the right to change our courier services without any prior notice to our customers.

Please note that on the very rare occasion of adverse weather conditions, your order may be delayed for longer than the stated period of time. Unfortunately we have no control over this, however we would like to assure customers that everything would be done in our power to get your order delivered to you as quickly as possible.

We cannot be held responsible for any parcel, dispatched by us, and is then lost in transit to you. We will however investigate the matter on your behalf with our couriers, and put a claim in for you. Whilst waiting for the claim to be completed, you can place a new order and purchase the items online should you still wish to have the goods.

 
Any parcel that has been refused by you the customer and then returned back to ourselves may incorporate a charge from the courier.  If this is the case, their charge will be deducted from any refund due back to you the customer from the returned order refund amount.

Thankyou,

The Handle Studio Team.