Terms & Conditions Of Use

Contact us

Please use the contact us icon at the top of the page to send us your enquiry, we aim to answer all enquiries within 2-3 hours, but please allow up to a maximum of 24 hours for a reply.

Placing Your Order

Please make sure when placing an order, that your contact and delivery details are correct otherwise there may be a delay in the processing of your order.  If the incorrect region is used, we reserve the right to cancel the order if the correct postage is not paid when requested.

Our website is intended for use by adults.

There is no minimum order required. We currently do not operate a 'credit account facility'.

To qualify for the sample offer, simply add the cabinet handle and/or cabinet knob to your shopping basket and proceed through to the check out screen, where you can add 'SAMPLE' in the box provided. A voucher code will be noted on your sales receipt which will be sent to you with your sample order that will allow you to claim back the postage cost paid on that sample order, this can be used only once and it is your responsiblity to apply it. This voucher code MUST be added to the corresponding box that asks for the voucher code, which will appear in the basket when placing your follow up order, otherwise the refund offer WILL NOT apply. However this must be done within 30 days of your sample order purchase date, after which it will be invalid and can no longer be used.

You can purchase as many different sample items as you wish, but only 1 item per product type. Any unwanted sample products can be returned in their original packaging for a refund within 30 days of purchase, please contact us and we shall provide you with a returns authorisation code. Refunds will be processed within 14 days of our receiving the unwanted goods.

We reserve the right to delay or refuse any order where a transaction contains incomplete details that cannot be verified or where fraud is suspected. We reserve the right to refuse any order, the decision of the management is final.

We reserve the right to alter the pricing of our products without prior notice.

The price stated on our website is the price you pay, no hidden extras.

It is your own responsibility to check your order once received, as errors and shortages cannot be rectified after 3 days.

Payments

All payments made through our secure online payment facility, accept most major debit and credit cards. No sensitive information is held by The Handle Studio Ltd at any time, only your name, address and order details are known to us.

Debit and credit cards that can be used on our website are Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. Our checkout process has been checked and certified to confirm that we are safe to take your payments on our website, our certificate can be viewed by clicking the icon below

Other payment facilities available are via Paypal and Google checkout, however each of these require you to have an account with them to use this method.

Cancellation Rights and Returns

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However to exercise this right, you must notify us in writing via email or letter within 7 days from the day you receive your goods. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000, once you have used the product, unless the product is defective and you are returning it for this reason.

Should you need to return your product because it is defective, please state the defect or defects when contacting us, you will be provided with a returns authorisation code at that point which should be noted and included with your returns parcel.

Any goods should be returned in a re-saleable condition, and in its original packaging, however if in an incomplete state we will be unable to issue a refund. Costs for return carriage are payable by the customer unless we have agreed otherwise. We recommend using a recorded and insured service as we cannot be responsible for damages or lost deliveries. We will not issue refunds for any items lost or stolen in transit to us. If your returned goods are lost or stolen in transit back to us, you should claim compensation from the company that shipped the return.

We will refund the cost of standard or recorded postage incurred if the product was incorrectly sent by us, or where the product has been returned due to a defect. However, we will not refund any courier, overnight or express element of any delivery or postage charge including Royal mail special delivery. All refunds for goods returned will be processed within 14 days after the items have been returned and checked by us. Postage costs incurred for returning faulty goods shall also be refunded within 14 days of our receiving the goods.

If you had placed an incorrect order, or you decide that the order is not suitable, you can still return your items however you must comply with the following terms;

1, You must notify us within 7 days from the receipt of your order if you wish to be refunded.

2, There will be a restocking charge of 20% of the goods total, should you notify us after the 7 days.

3, You will be liable for the cost of the original and return postage costs. Please note where your order was over £79 and had free delivery, a charge of £6.99 will be applied.

4, Please contact us with your reasons for returning the goods in order to provide you with a returns authorisation reference code.

We shall only accept items that are returned within 28 days from the date of purchase. Returns outside this timescale is at the managements discretion and their decision is final. Items that are faulty are covered by a 12 month guarantee and will be accepted back within this time limit. Note however that items to be returned must be done so within 7 days of our being notified of their fault. Replacement items shall only be sent upon our receipt of the faulty goods.

Delivery

All orders received by 3pm are processed the same working day and delivered to you within 7 working days (subject to availability) by Royal Mail or Courier services.

For all addresses with a UK postcode:             

Orders up to weight of 200grams = £3.99

Orders between 200 and 750grams = £4.99

Orders between 751grams and 1Kg = £5.99

Orders between 1.001Kg and 1.25Kg = £6.99

For mainland UK only:

Orders between 1.251Kg to 28Kg= £7.99

All orders over £79 in value will be delivered free of charge, light parcels up to the weight of 1.25kg will be delivered by Royal Mail recorded signed for service, for parcels over 1.251kg these will be delivered by courier service.

For Northern Ireland, Isle of Man, Isle of White, Highlands & Islands

Orders between 1.251kg to 28kg = £11.99

Free delivery is not available on any order.

For Jersey & Guernsey

Orders between 1.501kg to 28kg = prices are given on request only.

Free delivery is not available on any order.

All of our delivery rates are based on weight in grams and kilograms, and also the final destination of the order.

We reserve the right to ship products at a later date (up to 28 days later after purchase) where the product ordered is not in stock at the time of purchase. In this very rare situation you will be contacted with an estimated delivery date, or offered a full refund instead of delivery of the product.

Delivery is only available to the United Kingdom and Northern Ireland on this website.

Other countries please enquire first for a postal estimate.

Please note that on the very rare occasion of adverse weather conditions, your order may be delayed for longer than the stated period of time. Unfortunately we have no control over this, however we would like to assure customers that everything would be done in our power to get your order delivered to you as quickly as possible.

We cannot be held responsible for any parcel, dispatched by us, and is then lost in transit to you. We will however investigate the matter on your behalf with our couriers, and put a claim in for you. Whilst waiting for the claim to be completed, you can place a new order and purchase the items online should you still wish to have the goods.

Complaints

We endeavour to respond to all customer complaints within 2 working days.

Please use the contact us icon to send your complaints, and provide us with as much detail as possible to enable us to resolve the matter within a satisfactory timescale. You will be kept informed of the status of your complaint.

Terms and Conditions

These Terms & Conditions set out the entire agreement and understanding between you and The Handle Studio Ltd. We reserve the right to change these Terms & Conditions at any time without giving prior notice to you.

Your statutory rights are unaffected.

All content and images shown on the website and any marketing material are soley for the use of The Handle Studio Ltd, any unauthorised use of content and images will be considered as infringment of copyright and will be reported to appropriate authorities.

The only information we hold is your contact name, delivery address and your order, and is held securely in accordance with the Data Protection Act 1998. We do not hold any credit/debit card or account information. We are committed to protecting your privacy. Our website is hosted with vidahost please use this link http://my.vidahost.com/aff.php?aff=349

Warranty Terms

All our products have a 12 month warranty against manufacturing defects.  Any goods returned to us for a warranty claim will be subject to inspection by The Handle Studio Ltd, where we will replace the item/s or refund the costs incurred. Warranty does not cover accidental, deliberate damage, acts of God or damage from incorrect use. Warranty does not cover any incorrect purchases of our goods. The decision of The Handle Studio Ltd is final.

Thankyou,

The Handle Studio Team.